Shipping policy

Shipping Policy

Goutieú operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Goutieú is powered by Shopify, which enables us to provide the Services to you. This Shipping Policy outlines how we process and deliver your orders placed through the Services.

Please read this Shipping Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and agree to this policy.

Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and public holidays).

  • Custom or limited edition products may require additional processing time. You will be notified if this applies to your order.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

  • Within UAE: 1-3 business days

  • GCC Region: 3-7 business days

  • International: 7-14 business days (depending on destination and customs)

Please note that delivery times are estimates and may vary due to customs delays, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become active.

Shipping Carriers

We partner with reputable shipping providers including but not limited to:

  • Aramex

  • DHL Express

  • Emirates Post

  • FedEx

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import charges. These are not included in our prices and are the responsibility of the customer. Goutieú is not liable for any delays or fees imposed by customs authorities.

Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for the cost of re-shipping. Please ensure your shipping information is accurate at the time of checkout.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 48 hours at Goutieu@gmail.com with your order number and photo documentation, if applicable. We will work with the shipping provider to resolve the issue.

Split Shipments

If your order contains multiple items, they may be shipped in separate packages. You will receive individual tracking numbers for each shipment.

Pre-Orders & Backorders

Pre-order or backordered items will ship as soon as they become available. You will be notified of estimated delivery dates at the time of order.

Contact Us For questions regarding your order or shipping details, please contact us at: ✉️ Goutieu@gmail.com
Goutieú — Dubai, United Arab Emirates

Policy Updates Goutieú reserves the right to update or modify this Shipping Policy at any time. Please review it periodically for any changes.